Stefan Joyal is a business professional in Boca Raton, Florida. He created an app and funded his company by finding private investors. The Washé App operates in California as well as Florida and offers customers quick and professional car wash and detailing services. Joyal runs the company in the corporate office and plays an important role in all aspects related to marketing and advertising. Customer Relationship Management (CRM) is an important part of running a small business.
CRM involves analyzing all aspects involved with current customers in order to improve business relations and customer retention rates. Some companies design CRM software and systems in order to help small businesses succeed. CRM systems are “designed to compile information on customers across different channels,” these channels, or points of contact, include “the company’s website, telephone, live chat, direct mail, marketing materials and social media” and more.
Some CRM systems include providing staff with information on clients buying preferences and purchase history. This can be helpful for professionals who work face to face with their clients. CRM systems can help a business grow by providing valuable client data that can be used to attract new customers or clients. Many small businesses use CRM methods and systems to improve their companies. Joyal is the founder of a small business and is working hard to grow his company. Stefan Joyal’s company connects clients with car wash and detailing professionals, and is dependent on client retention. He uses CRM systems to build his company and to keep his clients satisfied.